We understand that in times of duress, claims making should be an easy fair, especially when you are involved in a motor accident. At India International Insurance, we work hard to process your claims with the quickest turnaround time possible. Our advantageous position from operating within a single office allows us to cut through any hassle to give you fuss-free experience in making a motor claim.

Exchange particulars of involved parties including:

  • Name
  • Telephone Number
  • Address
  • Insurer

Take note of vehicle numbers and take digital photographs of your accident vehicle. These can be included in the e-filing of accident reports at a later stage.

Call for a tow truck or call us for further advice on the accident.

Report and bring your accident vehicle (regardless of the extent of damage) to our approved reporting centre/authorised workshop within 24 hour or by the next working day. Simply click to download our “approved reporting centre/authorised workshop list” and head down to any reporting centre that is convenient for you to report the accident.

Avoid unauthorised tow-truck operators or repair workshops.

Lodge a Police Report if the accident involves:

  • Injury/death
  • Foreign vehicle(s)
  • Government vehicles or government property
  • Loss/damage to insured vehicle due to theft or fire
  • The accident took place on Malaysian roads
  • A copy of the police report should be submitted at the time of e-filing of accident reports

Windscreen Damage:

E-filing accident reports is not necessary if the damage is limited to the windscreen and no other vehicle is involved. Simply click to download our To Windscreen Claim Form and submit the duly completed form to us with an estimate for replacement of windscreen from a workshop of your choice.

Fire & Theft Claims:

If the vehicle is insured on Comprehensive or Third Party Fire & Theft terms, please report to the Police and submit a copy of the Police Report with other supporting documents to our office.

All accidents need to be reported to us within 24 hours or by the next working day with your accident vehicle, no matter how trivial or even if there is no visible damage, irrespective of whether you are claiming from any insurers or third parties.

We seek your co-operation to send to us at least 2 working days’ notice to arrange for pre-repair inspection.

Please note that the only surveyor assigned by us will be deemed as our appointed surveyor.

Send your request for pre-repair inspection to:

Should you fail to report the incident, you may find yourself in a position of having your claims prejudiced or declined as well as suffering a loss of your No Claim Discount.

As per the Terms and Conditions of your Policy, you are required not to commit or admit liability to the third party or any other persons verbally or in writing.

All correspondence and documents received from Third Party/Police/Solicitors etc. should immediately be forwarded to us.

For clarifications, please send us an email at

Download and view our list of approved reporting centres.